Shipping Policy

Shipping Policy

Last Updated: July 12, 2026

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This Shipping Policy explains how orders placed through Restivioz.com are processed, shipped, tracked, and delivered.

Restivioz is operated by Fitzoraz LLC, doing business as Restivioz. By placing an order through our website, you acknowledge that you have reviewed and accepted the shipping terms described in this policy.

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1. Shipping Destinations

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Restivioz currently accepts and ships online orders to valid delivery addresses within the United States.

Delivery availability for Alaska, Hawaii, U.S. territories, military addresses, P.O. boxes, and other special-address locations may depend on the available carrier services and the delivery options shown during checkout.

An order is not guaranteed to be eligible for delivery until the shipping address has been accepted during checkout and the order has been reviewed for fulfillment.

International Shipping

Restivioz does not currently offer standard international shipping through Restivioz.com. Orders submitted with a shipping address outside the United States may be declined or canceled and refunded to the original payment method.

Any future expansion of our shipping destinations will be displayed clearly on our website and during checkout before payment is completed.

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2. Shipping Costs

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Free Standard Shipping

Restivioz offers free standard shipping on eligible orders delivered within the United States. No standard shipping charge will be added when an order qualifies for this shipping option.

If an expedited, premium, oversized, or special-delivery option is available, its cost will be displayed during checkout before the customer submits payment.

The shipping charge displayed during checkout, if any, is the shipping charge that applies to the order. Restivioz does not add undisclosed shipping charges after an order has been submitted.

Sales Tax and Other Charges

Applicable sales tax may be calculated and collected based on the shipping destination and applicable law. Sales tax is separate from shipping charges and will be shown during checkout when required.

Additional payment information is available in our Payment Policy.

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3. Order Processing Time

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Orders are generally prepared for shipment within 1–3 business days after payment has been successfully authorized.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends, holidays, or outside normal business hours generally begin processing on the next business day.

Order Processing May Include

  • Payment authorization and fraud-prevention review;
  • Verification of the shipping address;
  • Confirmation of product availability;
  • Product inspection and quality-control procedures;
  • Order preparation and secure packaging;
  • Transfer of the package to the applicable shipping carrier.

Processing time is separate from carrier transit time. Receiving an order confirmation does not mean that the order has already shipped.

Additional Order Verification

In limited circumstances, Restivioz may contact a customer to verify payment, billing, shipping, or order information. An order may remain on hold until the requested information has been provided and reviewed.

Restivioz will never request your complete payment-card number, online banking password, or account security code by email.

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4. Estimated Delivery Window

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After an order has been processed and transferred to the shipping carrier, estimated standard transit time is 5–12 business days.

Estimated Total Delivery Time

Under normal operating conditions, customers should generally expect delivery within approximately 6–15 business days from the date the order is placed. This estimate consists of:

  • Order processing: 1–3 business days;
  • Carrier transit: 5–12 business days.

These timeframes are good-faith estimates and are not guaranteed delivery dates. Actual delivery may occur earlier or later depending on the destination, carrier operations, seasonal order volume, weather conditions, public holidays, address accuracy, or other circumstances outside Restivioz’s reasonable control.

Any estimated delivery date displayed on a product page, checkout page, order confirmation, or tracking page is an estimate and should not be interpreted as a guaranteed delivery appointment.

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5. Order Confirmation and Shipment Notification

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After an order is successfully submitted, Restivioz will normally send an order confirmation to the email address provided during checkout.

When the order ships, a shipment confirmation may be sent with the available carrier and tracking information.

Customers are responsible for entering a valid email address and reviewing their inbox, spam folder, junk folder, and promotional folders for order communications.

If you do not receive an order confirmation, contact support@restivioz.com and provide the full name and email address used during checkout. Please do not include complete payment-card details in your email.

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6. Order Tracking

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Customers can track an order through the official Restivioz order-tracking page:

Track Your Restivioz Order

A tracking number may not display movement immediately after a shipping label has been created. Tracking information generally becomes available after the carrier receives and scans the package into its network.

Tracking Information Has Not Updated

Temporary gaps between carrier scans do not necessarily mean that a package has been lost. Packages may move between carrier facilities without receiving a public tracking scan at every stage.

If tracking has not updated for several business days, continue monitoring the tracking page. If the estimated delivery window has passed without a meaningful update, contact Restivioz Customer Support for assistance.

Restivioz does not control the frequency, timing, or accuracy of carrier tracking scans, but we may assist with a reasonable carrier inquiry when appropriate.

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7. Shipping Address Requirements

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Customers are responsible for providing a complete and accurate shipping address during checkout. The shipping information should include, where applicable:

  • The recipient’s full name;
  • Street address;
  • Apartment, suite, unit, or building number;
  • City, state, and ZIP Code;
  • A valid telephone number;
  • A valid email address for order communications.

Address Change Requests

To request an address correction, contact support@restivioz.com as soon as possible after placing the order.

Restivioz cannot guarantee that a shipping address can be changed after an order has entered fulfillment, a shipping label has been created, or the package has been transferred to the carrier.

Incorrect or Incomplete Addresses

Restivioz is not responsible for delivery delays or unsuccessful delivery caused by an incorrect, incomplete, outdated, inaccessible, or undeliverable address supplied by the customer, except where responsibility is imposed by applicable law.

If a package is returned to the sender because of an address issue, Restivioz will review the order and contact the customer regarding available options.

If reshipment is available and an additional shipping charge applies, that charge will be disclosed to and approved by the customer before the package is resent.

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8. Split Shipments

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An order containing multiple products may be shipped in more than one package. Separate packages may arrive on different dates and may have separate tracking numbers.

When Restivioz divides an order into multiple shipments, the customer will not be charged an additional standard shipping fee solely because the products were shipped separately.

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9. Shipping Delays

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Although Restivioz works to meet the stated processing and estimated delivery windows, delays may occur due to circumstances including:

  • Severe weather or natural disasters;
  • Carrier service interruptions or network congestion;
  • High seasonal or promotional order volume;
  • U.S. federal holidays or facility closures;
  • Incorrect, incomplete, or inaccessible delivery addresses;
  • Payment authorization or order-verification requirements;
  • Unexpected product availability or inventory issues;
  • Government actions, emergencies, or other events outside reasonable control.

Unshipped Order Delays

If Restivioz becomes aware that an order cannot be shipped within the stated processing timeframe, we may provide the customer with a revised estimated shipment date and any available options.

Where required by applicable law, the customer may be given the choice to consent to the revised shipment date or cancel the affected unshipped order for a full refund to the original payment method.

If Restivioz determines that an order cannot be fulfilled, the affected order or product will be canceled and the applicable payment will be refunded to the original payment method.

Refund timing after approval may depend on the customer’s bank, card issuer, or payment provider. Additional refund terms are explained in our Return & Refund Policy .

Carrier Transit Delays

Once a package has been transferred to a shipping carrier, delivery operations are managed by that carrier. Restivioz does not guarantee carrier transit schedules, but we may assist customers with reasonable tracking inquiries when the estimated delivery window has passed.

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10. Order Cancellations

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Customers may request an order cancellation by contacting support@restivioz.com as soon as possible after placing the order.

Cancellation requests are not guaranteed. Once an order has entered fulfillment, a shipping label has been created, or the package has shipped, the order may no longer be eligible for cancellation.

If an order has already shipped, the customer may need to receive the package and follow the applicable return procedure described in the Return & Refund Policy .

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11. Lost, Damaged, or Missing Packages

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Package Arrives Damaged

Customers should inspect the package promptly after delivery. If the product or shipping package arrives damaged, contact Restivioz Customer Support as soon as reasonably possible.

To help us review the issue, customers may be asked to provide:

  • The order number;
  • A description of the damage;
  • Photographs or video of the product and packaging;
  • A photograph of the shipping label;
  • Any relevant carrier or tracking information.

Customers should retain the product, packaging, shipping label, accessories, and included materials until Restivioz has completed its review.

Damaged, defective, incomplete, or incorrect products may also be covered by our Return & Refund Policy or Warranty Policy .

Tracking Shows Delivered, but the Package Is Missing

If carrier tracking shows that a package was delivered but it cannot be located, customers should:

  • Confirm that the shipping address on the order is correct;
  • Check entrances, porches, mailrooms, parcel lockers, reception areas, and other secure locations;
  • Ask household members, neighbors, building staff, or reception personnel whether they accepted the package;
  • Allow reasonable time for a premature carrier delivery scan to be corrected;
  • Contact the shipping carrier for available delivery details;
  • Contact Restivioz Customer Support if the package remains missing.

Restivioz may assist with a carrier inquiry or claim when appropriate. Any replacement, refund, or other resolution will depend on the facts of the shipment, available documentation, carrier findings, and applicable consumer-protection law.

Package Appears Lost in Transit

If tracking has not updated and the estimated delivery window has passed, contact support@restivioz.com. Restivioz may request additional information and open an inquiry with the shipping carrier.

Shipping issues are reviewed individually. Restivioz will communicate the available resolution after reviewing the order, tracking history, carrier information, and supporting documentation.

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12. Delivery Responsibility

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Customers should provide a delivery address where packages can be received securely.

Except where prohibited by applicable law, Restivioz is not responsible for theft, unauthorized removal, or loss occurring after a shipping carrier confirms delivery to the address supplied by the customer.

Nothing in this Shipping Policy excludes, restricts, or limits any consumer right or remedy that cannot legally be excluded under applicable federal or state law.

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13. Business Address and Mailing Notice

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Restivioz is operated by:

Fitzoraz LLC
Doing Business as Restivioz
732 S 6th ST, STE N
Las Vegas, NV 89101
United States

Important mailing notice: This address is the company’s business and administrative mailing address. It may not be the warehouse, fulfillment facility, or location from which customer orders are shipped.

This address is not automatically an authorized product-return address. Do not send a product return to this address unless Restivioz Customer Support has provided written return authorization and confirmed the correct return instructions.

Unauthorized returns, returns sent to an incorrect address, or packages sent without required authorization may be delayed, refused, or returned to the sender.

Review our Return & Refund Policy before mailing any product.

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14. Contact Restivioz Customer Support

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For questions about order processing, delivery, tracking, address corrections, or shipping issues, contact Restivioz Customer Support:

To help us locate your order, include your order number, full name, email address used during checkout, and a brief description of the issue.

For your security, do not send complete payment-card numbers, passwords, banking credentials, or security codes by email.

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16. Changes to This Shipping Policy

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Restivioz may update this Shipping Policy when our fulfillment practices, delivery services, business operations, legal obligations, or carrier arrangements change.

Any revised policy will be posted on this page with an updated “Last Updated” date. Changes apply prospectively unless otherwise required by applicable law.

The shipping terms displayed and accepted at the time an order is placed generally govern that order.

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