Frequently Asked Questions
```Find answers to common questions about Restivioz products, ordering, shipping, returns, payments, and warranty support.
For additional assistance, contact support@restivioz.com.
```Product Questions
```What is the Restivioz Adjustable Wooden Slant Board?
The Restivioz Adjustable Wooden Slant Board is a compact mobility and exercise platform designed to support calf stretching, ankle mobility, squat preparation, warm-ups, and general lower-body movement routines.
How many incline levels does the slant board have?
The board includes five adjustable incline levels, allowing users to select an angle that matches their comfort level and exercise routine.
Who can use the Restivioz slant board?
The product may be suitable for adults who want to add calf stretching, ankle mobility, squat preparation, or lower-body warm-ups to their routine.
Beginners should start at a lower incline and increase gradually based on comfort and control.
How should I use the slant board safely?
Place the board on a clean, dry, stable, and level surface. Confirm that the incline support is fully secured before use.
Use a wall, railing, or stable support if you need assistance with balance. Stop immediately if you experience unusual pain, dizziness, numbness, or loss of balance.
Is the product intended to treat pain or medical conditions?
No. Restivioz products are designed for general exercise, stretching, and mobility use.
They are not intended to diagnose, treat, cure, or prevent any disease, injury, or medical condition. Consult a qualified healthcare professional before use if you have an injury, medical condition, balance concern, recent surgery, or uncertainty about whether the product is suitable for you.
Will everyone experience the same results?
No. Mobility, flexibility, comfort, and exercise results vary depending on the individual, frequency of use, technique, physical condition, and other factors. Restivioz does not guarantee a specific health or performance result.
```Ordering and Payment
```Where can I purchase Restivioz products?
Restivioz products can be purchased directly through Restivioz.com.
Products purchased from unauthorized third-party sellers may not qualify for Restivioz return or warranty coverage.
What payment methods do you accept?
We accept the payment methods displayed during checkout. Available options may include major credit cards, debit cards, digital wallets, and other supported payment services.
Review our Payment Policy for more information.
What currency is used on Restivioz.com?
Unless otherwise stated, prices are displayed and processed in United States dollars (USD).
Will sales tax be charged?
Applicable sales tax may be calculated based on the shipping destination and current legal requirements. Any tax charged will be shown during checkout before payment is completed.
Can I change or cancel my order?
Contact support@restivioz.com as soon as possible after placing your order.
Changes and cancellations cannot be guaranteed after an order enters fulfillment, a shipping label is created, or the package is transferred to the carrier.
```Shipping and Delivery
```Where does Restivioz ship?
Restivioz currently accepts orders for valid delivery addresses within the United States.
International shipping is not currently available through Restivioz.com.
How much does shipping cost?
Restivioz offers free standard shipping on eligible U.S. orders. Any optional expedited or special-delivery charge will be displayed during checkout before payment is submitted.
How long does delivery take?
- Order processing: 1–3 business days
- Estimated transit time: 5–12 business days
- Estimated total delivery time: 6–15 business days
Delivery dates are estimates and may be affected by weather, holidays, carrier delays, address issues, or other circumstances outside our reasonable control.
How can I track my order?
Once tracking information becomes available, you can check your order here:
Tracking information may take several business days to update after a shipping label has been created.
What should I do if my tracking shows delivered but I cannot find the package?
First, verify the shipping address and check entrances, mailrooms, parcel lockers, secure locations, household members, neighbors, or building staff.
You may also contact the carrier for delivery details. If the package remains missing, contact Restivioz Customer Support with your order number.
Complete delivery terms are available in our Shipping Policy.
```Returns and Refunds
```What is the Restivioz return period?
Eligible products may be returned within 90 calendar days from the confirmed delivery date.
Customers must contact Restivioz before sending a product back. Unauthorized returns may be delayed, refused, or returned to the sender.
What condition must a return be in?
Returned products should be clean, include all original parts and accessories, and be free from misuse, accidental damage, unauthorized modification, or excessive wear.
Proof of purchase or a valid Restivioz order number is required.
Who pays for return shipping?
Customers are responsible for return shipping when returning a product because they changed their mind, ordered the wrong item, or no longer want the product.
If Restivioz confirms that the product arrived damaged, defective, incomplete, or incorrect, we may provide a prepaid return label, replacement, or refund.
Do you charge a restocking fee?
No. Restivioz does not charge a restocking fee for approved returns.
How long does a refund take?
Returned products are normally inspected within 3–5 business days after arrival. Approved refunds are generally submitted to the original payment method within 5 business days.
Banks and payment providers may require an additional 5–10 business days to post the refund.
Review our 90-Day Return & Refund Policy for complete terms.
```Damaged or Incorrect Orders
```What should I do if my product arrives damaged or incorrect?
Contact Restivioz Customer Support as soon as reasonably possible and include:
- Your full name and order number;
- A description of the issue;
- Photos or video of the product;
- Photos of the packaging and shipping label.
Keep the product, packaging, accessories, and shipping label until our review is complete.
```Warranty
```Does the Restivioz product include a warranty?
Eligible Restivioz products purchased directly from Restivioz.com include a one-year limited warranty against covered defects in materials and workmanship under normal, intended use.
What is not covered by the warranty?
The warranty generally does not cover normal wear, cosmetic damage, misuse, accidental damage, improper storage, excessive moisture, unauthorized repairs, modification, or failure to follow product instructions.
Review our Warranty Policy for complete coverage terms and exclusions.
```Customer Support
```How can I contact Restivioz?
- Email: support@restivioz.com
- Phone: +1 (601) 207-6628
- Business Hours: Monday–Friday, 8:00 AM–4:00 PM EST
Messages received outside business hours, on weekends, or on U.S. federal holidays will be reviewed during the next available business period.
```Company Information
``` Fitzoraz LLCDoing Business as Restivioz
732 S 6th ST, STE N
Las Vegas, NV 89101
United States
The address above is our administrative business and mailing address. It may not be the warehouse, fulfillment center, or authorized return facility.
Do not send returns or warranty packages to this address without written authorization from Restivioz Customer Support.
```