Warranty Policy

Warranty Policy

Last Updated: July 12, 2026

Restivioz stands behind the quality of products purchased directly through Restivioz.com. This policy explains our one-year limited warranty, including coverage, exclusions, available remedies, and how to submit a warranty claim.

Restivioz is operated by Fitzoraz LLC.

One-Year Limited Warranty

Eligible Restivioz products are covered by a one-year limited warranty against defects in materials and workmanship under normal, intended use.

Coverage begins on the original purchase date shown on the customer’s order confirmation or proof of purchase and continues for 12 months.

Who Is Covered

This warranty applies to the original retail purchaser of an eligible product purchased directly from Restivioz.com.

Proof of purchase and a valid Restivioz order number may be required. Warranty coverage is generally non-transferable unless otherwise required by applicable law.

What Is Covered

During the warranty period, Restivioz may provide support for confirmed defects involving:

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  • Manufacturing defects in the wooden platform or structural components;
  • Defective adjustment or incline-support components;
  • Hardware that fails during normal and intended use;
  • Material or workmanship defects that prevent the product from functioning as described.

Warranty coverage applies only when the product has been used, stored, and maintained according to the product instructions.

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What Is Not Covered

This limited warranty does not cover:

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  • Normal wear and tear, cosmetic scratches, fading, or surface discoloration;
  • Damage caused by misuse, abuse, neglect, or improper storage;
  • Damage caused by exceeding the product’s stated weight or usage limits;
  • Damage caused by improper assembly or failure to follow product instructions;
  • Water damage, excessive moisture, extreme heat, or environmental exposure;
  • Accidental damage, drops, impacts, fire, or natural disasters;
  • Unauthorized modifications, repairs, or alterations;
  • Products purchased from unauthorized sellers, marketplaces, or third parties;
  • Products with removed, altered, or unreadable identifying information;
  • Loss, theft, or damage occurring after confirmed delivery;
  • Incidental or consequential losses to the extent permitted by applicable law.

This warranty does not guarantee results related to mobility, flexibility, exercise performance, pain relief, rehabilitation, or medical outcomes.

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Warranty Remedies

If Restivioz confirms that a product has a covered defect during the warranty period, we may provide one of the following remedies:

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  • Replacement parts;
  • Repair instructions or an authorized repair solution;
  • A replacement product of the same or comparable model;
  • A partial or full refund when repair or replacement is not reasonably available.

The appropriate remedy will be determined based on the nature of the defect, product availability, claim documentation, and applicable law.

A replacement product or component does not restart the original warranty period. It remains covered for the remainder of the original warranty period or any additional period required by applicable law.

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How to Submit a Warranty Claim

To request warranty support, contact Restivioz Customer Support:

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Please provide:

  • Your full name and Restivioz order number;
  • The email address used during checkout;
  • A clear description of the issue;
  • Photos or video showing the defect;
  • Photos of the complete product and affected component;
  • Any additional information reasonably requested during the review.

Customers should keep the product, packaging, components, and proof of purchase until the warranty review has been completed.

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Warranty Review

Restivioz normally reviews complete warranty claims within 3–5 business days.

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Additional information may be requested if the submitted evidence does not clearly show the reported issue. Submission of a claim does not automatically guarantee approval.

Restivioz will notify the customer whether the claim is approved, declined, or requires further review.

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Shipping for Warranty Claims

Do not mail a product until Restivioz has approved the claim and provided written instructions.

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For a confirmed covered defect, Restivioz will provide reasonable repair, replacement, or return instructions. Where a product return is required, responsibility for shipping costs will be explained before the product is mailed.

Restivioz may provide a prepaid shipping label for confirmed covered defects. Customers may be responsible for costs resulting from unauthorized shipments, incorrect packaging, or claims found not to be covered by this warranty.

No undisclosed warranty handling or restocking fee will be charged.

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International Warranty Support

The one-year limited warranty may be claimed by eligible customers who purchased directly from Restivioz.com, including customers who later reside outside the United States.

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Available remedies, shipping arrangements, replacement availability, import requirements, and delivery times may vary by location.

Customers outside the United States must contact Restivioz before shipping any product. All applicable arrangements and customer costs, if any, will be disclosed before a return is authorized.

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Return Policy and Warranty Coverage

The one-year limited warranty is separate from our 90-day return period.

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Customers requesting a return within 90 days of delivery should review our Return & Refund Policy.

After the 90-day return period expires, eligible manufacturing defects may still be covered for the remainder of the one-year warranty period.

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Business Address Notice

Fitzoraz LLC
Doing Business as Restivioz
732 S 6th ST, STE N
Las Vegas, NV 89101
United States
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This is our administrative business address and may not be the authorized warranty return facility.

Do not send products to this address unless Restivioz Customer Support has provided written authorization.

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Limitations and Consumer Rights

This warranty provides specific legal rights. Customers may also have additional rights that vary by state or jurisdiction.

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To the extent permitted by law, any implied warranties are limited to the duration of this written limited warranty. Some states or jurisdictions do not allow limitations on the duration of implied warranties, so this limitation may not apply to every customer.

Some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. Where such exclusions are not permitted, the applicable limitation will not apply.

Nothing in this policy excludes, limits, or replaces any consumer right or remedy that cannot legally be excluded under applicable law.

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Related Policies

Policy Updates

Restivioz may update this Warranty Policy when our products, support procedures, business operations, or legal obligations change.

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Revised terms will be posted on this page with an updated “Last Updated” date. The warranty terms in effect on the original purchase date generally apply to that purchase unless otherwise required by law.

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