Return & Refund Policy

Return & Refund Policy

Last Updated: July 12, 2026

This policy explains the return, refund, exchange, and cancellation terms for purchases made through Restivioz.com.

Restivioz is operated by Fitzoraz LLC.

90-Day Return Window

Eligible products may be returned within 90 calendar days from the confirmed delivery date.

Customers must contact Restivioz before the 90-day return period expires. Returns sent without prior authorization may be delayed, refused, or returned to the sender.

Return Eligibility

To qualify for a return, the product must:

```
  • Have been purchased directly from Restivioz.com;
  • Be returned within 90 calendar days of delivery;
  • Be clean and free from misuse, accidental damage, or excessive wear;
  • Include all original parts, accessories, manuals, and packaging;
  • Include valid proof of purchase or a Restivioz order number.

Products may be opened and reasonably inspected. Items showing signs of misuse, unauthorized modification, neglect, or missing essential components may not qualify for a full refund.

```

How to Request a Return

Before mailing any product, contact Restivioz Customer Support:

```

Please include:

  • Your full name and order number;
  • The email address used during checkout;
  • The reason for the return;
  • Photos or videos if the product is damaged, defective, or incorrect.

Once the request is approved, Restivioz will provide the correct return address and return instructions.

```

Return Shipping Costs

```

Change-of-Mind Returns

If a customer changes their mind, orders the wrong product, or no longer wants the item, the customer is responsible for the return shipping cost.

Damaged, Defective, or Incorrect Products

If Restivioz confirms that a product arrived damaged, defective, incomplete, or different from the product ordered, Restivioz will provide an appropriate resolution.

The resolution may include a prepaid return label, replacement, partial refund, or full refund, depending on the circumstances.

No restocking fee is charged for approved returns.

Customers should use a trackable shipping service and retain the shipping receipt. Restivioz is not responsible for customer-arranged return packages lost before reaching the authorized return facility.

```

Damaged, Defective, or Incorrect Orders

Please inspect your order promptly after delivery. Contact Restivioz as soon as reasonably possible if the product arrives damaged, defective, incomplete, or incorrect.

```

Restivioz may request:

  • Photos or video showing the issue;
  • Photos of the product packaging and shipping label;
  • A description of the problem;
  • The product serial number, if applicable.

Keep the product, packaging, accessories, and shipping label until the review has been completed.

```

Non-Returnable Items

The following items are generally not eligible for return:

```
  • Products returned after the 90-day return window;
  • Products purchased from another retailer or marketplace;
  • Products damaged through misuse, neglect, accidents, or unauthorized modification;
  • Products missing essential parts, accessories, or identifying labels;
  • Gift cards or non-physical products, if offered;
  • Items clearly marked as final sale before purchase, except where required by law.

These restrictions do not limit consumer rights that cannot legally be excluded.

```

Return Inspection

After the returned product arrives, Restivioz normally completes the inspection within 3–5 business days.

```

Customers will be notified when the return is approved, partially approved, or declined.

If a deduction is proposed because of customer-caused damage, excessive wear, or missing components, Restivioz will explain the reason before issuing the refund.

```

Refunds

Approved refunds will be issued to the original payment method.

```

Restivioz normally submits an approved refund within 5 business days after the return inspection is completed.

Banks, card issuers, and payment providers may require an additional 5–10 business days to post the refund to the customer’s account.

Original Shipping Charges

Standard shipping for eligible U.S. orders is provided free of charge.

Any paid expedited or special delivery fees are generally non-refundable when the customer changes their mind.

Paid shipping fees may be refunded when the return results from a confirmed Restivioz error or when required by applicable law.

```

Late or Missing Refunds

If an approved refund has not appeared:

```
  • Review the original payment account;
  • Contact the card issuer, bank, or payment provider;
  • Allow the provider’s stated processing period to pass;
  • Contact Restivioz if the refund remains missing.
```

Exchanges and Replacements

For ordinary exchanges, customers may return an eligible product and place a new order after the return has been approved.

```

If an item arrives damaged, defective, incomplete, or incorrect, Restivioz may offer a replacement without requiring a new purchase.

Replacement availability depends on inventory and the results of the product review.

```

Order Cancellations

Cancellation requests should be sent to support@restivioz.com as soon as possible.

```

Restivioz cannot guarantee cancellation after an order has entered fulfillment, a shipping label has been created, or the package has been transferred to the carrier.

If the order has already shipped, the customer must follow the return process described in this policy.

```

Refused or Undeliverable Packages

If a package is refused or returned because of an incorrect, incomplete, or undeliverable address, Restivioz will review the order after the package reaches the authorized return facility.

```

Any reshipping cost or applicable refund deduction will be clearly disclosed before further action is taken.

```

Return Address Notice

Do not send products to the business address below without written authorization.

```

This is the company’s administrative mailing address and may not be the correct return facility:

Fitzoraz LLC
Doing Business as Restivioz
732 S 6th ST, STE N
Las Vegas, NV 89101
United States

The correct return address will be provided after the return request has been reviewed and approved.

```

One-Year Limited Warranty

Eligible Restivioz products include a one-year limited warranty against covered defects in materials or workmanship.

```

Warranty coverage is separate from the 90-day return period. Review the complete terms in our Warranty Policy.

```

Related Policies

``` ```

Contact Restivioz

``` ```

Policy Updates

Restivioz may update this policy when its return procedures, products, business operations, or legal obligations change.

```

Updated terms will be posted on this page with a revised “Last Updated” date.

```